![]() ![]() ![]() Drive-thru and pick-up mobile orders made up 80% of transactions before the coronavirus pandemic and have increased since then. Mobile orders and drive-thru orders tend to be larger and more costly than in-store, according to Starbucks earnings, so many of the most complicated orders are coming through these channels. Read more: McDonald's franchisees blame hiring challenges on unemployment benefits and say an 'inflationary time bomb' will force them to hike Big Mac prices Additions like different milks and sauces can increase that base price of a drink. The growth was driven by a 22% increase in average ticket size as orders grow larger and more complicated. In the second quarter of 2021, US same store sales increased by 9% despite a 10% decline in number of transactions. The coffee chain relies on fewer customers who spend more on customized drinks. Though pay varies across Starbucks locations, this supervisor's experience is at the heart of the company's strategy. "The thing that really radicalized me was that our starting wage ($9) is less than one average customer's ticket," she told Insider. The final straw for leaving her job of two years, she said, was realizing how her pay compared to the increasingly pricey drinks Starbucks sells. With the US job market heating up, a shift supervisor at an Atlanta Starbucks told Insider she's leaving for a job with better pay and benefits. Account icon An icon in the shape of a person's head and shoulders. ![]()
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